Troubleshooting

If issues occur with the station, refer to the following troubleshooting procedures. For further help and assistance, contact your installer or service technician.

LED

Problem: The notification LED is on during standby.

Cause: The ringtone volume is set to "0".

Solution: Adjust the ringtone volume. → Menu list

Problem: The notification LED flashes slowly during standby.

Cause: There are unconfirmed images.

Solution: The LED will turn off when you display at least 1 image. → Viewing a recorded image (JV-1MD only)

Problem: The notification LED flashes fast.

Cause: JV-1MD: A short circuit is detected in the door station wiring or the expansion monitor station wiring.
JV-1FD: A short circuit is detected in the door station wiring.

Solution: Contact your installer or service technician.

Screen

Problem: The screen is black.

Cause: The monitor is off in standby mode.

Solution:

To communicate with the door station, tap .
To monitor the outside of the door, tap . → Monitoring the door station
To display the setting menu, tap any of the function buttons. → Setting menu

Problem: The screen is black, and the station does not respond to touch.

Cause: The power may be off.

Solution: Contact your installer or service technician.

Problem: The screen is white or displaying white vertical lines or rings.

Cause: The lens of the door station is in direct sunlight or another bright light source. (This is not a malfunction.)

Solution: Install the door station in a location where it is not pointed at direct sunlight.

Sound/voice

Problem: The ringtone does not sound.

Cause: The ringtone volume is set to "0".

Solution: Adjust the ringtone volume. → Menu list

Problem: It is difficult to hear the ringtone.

Cause: Ambient noise may make it difficult to hear.

Solution: Adjust the ringtone volume. → Menu list

Problem: It is difficult to hear the speaker.

Cause: Ambient noise may make it difficult to hear.

Solution: Adjust the receiving volume. → Adjusting receiving volume

Problem: Communication is interrupted, or it becomes a one-way conversation.

Cause: Because of auto-voice actuation, audio may be interrupted when there is loud ambient noise.

Solution: Enable the press-to-talk method. → Using press-to-talk (for areas with high ambient noise)

Problem: The visitor cannot hear resident’s voice at all (but the resident can hear the visitor’s voice).

Cause: The press-to-talk is selected.

Solution: When using press-to-talk, the visitor can only hear incoming audio if the user taps

. → Using press-to-talk (for areas with high ambient noise)

Problem: Communication cannot be heard even if the talk button is tapped.

Cause: The receiving volume is low.

Solution: Adjust the receiving volume. → Adjusting receiving volume